diwata casino Privacy Policy

This Privacy Policy applies to all personal data collected by diwata casino from players who register and use the platform. By creating an account at diwata casino, you acknowledge that you have read this policy and consent to the collection, use, and processing of your personal information as described here.

Diwata casino operates as an online gaming platform for Filipino players. Protecting your personal information is a responsibility we take seriously, and this policy sets out the specific ways we handle the data you provide to us.

Diwata casino collects several categories of personal information at different stages of your use of the platform. The types of data we collect include:

Registration Information: When you create an account, we collect your full name, date of birth, email address or mobile number, and chosen username and password. This information is used to establish and operate your account.

Identity Verification Documents: As part of the KYC process, you are required to submit a government-issued ID and proof of address. This is necessary to verify your identity before your first withdrawal can be processed and to comply with anti-fraud regulations.

Payment Information: When you make a deposit or request a withdrawal, we collect details about the payment method used, including bank account numbers, e-wallet identifiers, and transaction reference numbers. Payment data is processed securely and is used solely for completing financial transactions.

Gameplay and Transaction Data: We record all gameplay activity, including game selections, bets placed, winnings, losses, and session times. This data is used to operate your account, calculate balances, process withdrawals, and detect unusual or fraudulent activity.

Device and Technical Information: We automatically collect information about the device you use to access diwata casino, including your IP address, browser type, operating system, and screen resolution. This helps us optimise the platform for different devices and identify potential security threats.

Communication Records: When you contact customer support, we keep records of your communications, including email content, chat logs, and any documents you submit. This allows us to provide effective support and maintain a history of account-related issues.

The personal information collected by diwata casino is used for the following purposes:

• Account Management: To create , maintain, and operate your player account, including login verification via OTP and account settings management.
• Payment Processing: To process deposits and withdrawals in Philippine Peso through supported payment channels, and to verify that all transactions are legitimate.
• Identity Verification: To complete the KYC process required before withdrawal access is granted, and to confirm that you meet the 21+ age requirement.
• Platform Improvement: To analyse gameplay patterns, page performance, and user behaviour in aggregate so we can improve the platform experience for all Filipino players.
• Security and Fraud Prevention: To detect and prevent unauthorised account access, fraudulent transactions, bonus abuse, and other prohibited activity outlined in our Terms and Conditions.
• Customer Support: To respond to your queries, resolve disputes, and provide assistance with your account.
• Responsible Gaming: To monitor gameplay activity and apply responsible gaming tools where appropriate, in line with our Responsible Gaming policy.
• Legal Compliance: To comply with applicable laws and regulations, including anti-money laundering obligations and record-keeping requirements.

Diwata casino processes your personal data on the following legal bases:

• Contractual Necessity: Processing that is necessary to perform the contract between you and diwata casino — including operating your account, processing payments, and providing access to games.
• Legal Obligation: Processing required to comply with applicable laws, including identity verification, anti-money laundering obligations, and transaction record-keeping.
• Legitimate Interests: Processing carried out for purposes such as fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights.
• Consent: Where you have given explicit consent for a specific processing activity, such as receiving optional promotional communications. You may withdraw consent at any time by contacting support.

Diwata casino does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data may be shared in the following limited circumstances:

• Payment Processors: Your payment details are shared with payment service providers as necessary to process deposits and withdrawals. These providers handle your data under their own security and privacy standards.
• Identity Verification Services: KYC document data may be processed by third-party identity verification partners to complete the verification process. These partners are bound by confidentiality obligations.
• Platform Technology Providers: Game software providers and platform infrastructure partners may have access to gameplay data as necessary to deliver their services. They do not receive personally identifiable data beyond what is required for their function.
• Legal and Regulatory Authorities: We may disclose personal data to law enforcement agencies, regulators, or other authorities if required by applicable law or legal process, including anti-money laundering investigations.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity. You would be notified of any such change and the applicable privacy terms.

In all cases where data is shared with third parties, we require that they maintain appropriate security standards and use the data only for the specific purpose for which it was shared.

Diwata casino implements technical and organisational measures to protect your personal data from unauthorised access, loss, alteration, or disclosure. These include:

• SSL encryption on all data transmitted between your device and the platform.
• OTP-based login verification to protect against unauthorised account access.
• Restricted access to personal data — only authorised staff with a specific need to access your data for their role can do so.
• Regular security reviews of platform infrastructure and access controls.
• Secure server environments for data storage with access logging and monitoring.

While diwata casino takes all reasonable precautions to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password, do not share your credentials, and contact support immediately if you suspect any unauthorised access to your account.

Diwata casino uses cookies and similar tracking technologies to operate the platform effectively, remember your session and preferences, and analyse how the platform is used. Cookies are small text files stored on your device when you visit the site.

The types of cookies we use include:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and display options to improve your experience on return visits.
• Analytics Cookies: Collect anonymised data about how players navigate the platform. This helps us identify areas to improve without identifying individual users.

Most browsers allow you to control cookie settings. If you disable non-essential cookies, some platform features may not work as expected. Disabling essential cookies may prevent you from logging in or using certain functions entirely.

Diwata casino retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and operational necessity. Specific retention periods include:

• Account and Identity Data: Retained for the duration of your account and for a defined period after closure, as required by anti-money laundering and record-keeping regulations.
• Transaction Records: Financial transaction data is retained for a minimum period to comply with relevant financial record-keeping requirements.
• Support Communications: Records of customer support interactions are retained for a defined period to allow for dispute resolution and service improvement.
• Technical Logs: Server logs and security event records are retained for a limited period for security and fraud investigation purposes.

After the applicable retention period has passed, your personal data is securely deleted or anonymised so that it can no longer be associated with you.

As a registered player at diwata casino, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting support at [email protected]:

• Right of Access: You may request a copy of the personal data we hold about you and information about how it is used.
• Right to Correction: If any of your personal data is inaccurate or incomplete, you may request that we correct it. You can also update basic account details through your account settings.
• Right to Deletion: You may request that your personal data be deleted after your account is closed, subject to any legal retention obligations that apply.
• Right to Restrict Processing: In certain circumstances, you may request that we limit how we use your data while a query or dispute is being resolved.
• Right to Object: Where processing is based on legitimate interests, you may object to that processing if you have grounds relating to your particular situation.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. This does not affect the lawfulness of processing before withdrawal.

The diwata casino platform does not include links to external third-party websites in its main navigation or content areas. All links on the platform lead to pages within diwatacasino.net. If you access the platform from a third-party site or app, any data collected by that third party is subject to their own privacy policy, not ours.

Diwata casino is not responsible for the privacy practices of any platform or service that directed you here, or any third-party payment provider's handling of data beyond what is necessary for transaction processing.

Diwata casino may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable legal requirements. When material changes are made, the revised policy will be published on this page with an updated effective date.

We encourage you to review this page periodically. Continued use of the diwata casino platform after a revised policy has been published constitutes your acceptance of the updated terms. If you have concerns about a change, contact support before continuing to use the platform.

If you have any questions, concerns, or requests related to this Privacy Policy or the way diwata casino handles your personal data, please reach out to our support team. We are here to help and will respond to all privacy-related queries as promptly as possible.

You can contact us at: [email protected]

Please include your registered email address and a clear description of your request so we can assist you efficiently. For general questions about the platform, you may also visit the FAQ page, which covers many common topics without needing to contact support directly.

For concerns about responsible gaming, account limits, or self-exclusion, visit the Responsible Gaming page where tools and contact information are available.